Returns & Exchanges
Return / Exchange Policy
Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from Tapout.com. If you are not satisfied with an item you have purchased, you may return the item within 30 days of delivery for an exchange or full refund of the purchase price, minus shipping, handling or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
All return shipping charges must be pre-paid, and are the responsibility of the customer. This includes any customs, duties, taxes, postage and any other applicable charges, which will not be refunded. We will reimburse you for any/all postage and taxes if the product is defective or an error by Tapout.com occurred when fulfilling your order. However, tax on shipping and handling is non-refundable.
Any Tapout-licensed merchandise purchased from a merchant other than Tapout.com cannot be returned to us for a refund or exchange. You will need to contact the merchant from whom you made your purchase.
- Pack the item(s) securely. All returned products must be in the same condition in which they were received, as well as in their original packaging.
- Circle the items you are returning (see other side packing slip). Select a reason code from the list (on the return form) and write it next to the item being returned (see packing slip).
- Send your package so that it can be tracked. UPS or return receipt by the US Post Office is recommended. We are not responsible if there is no proof that the product was delivered to us.
Return Your Package To:
6400 Port Road
Groveport, OH 43125
Damaged / Defective / Incorrect Items
If you receive an item that is damaged, defective or in error, we ask that you please contact our customer service department immediately at 1-866-909-1362 or email us at firstname.lastname@example.org.
For apparel items, please carefully read the care instructions on the inside label before wear and wash. Any damage due to wear and tear or inappropriate washing is the sole responsibility of the customer.
Tapout.com cannot take responsibility for items received in good condition, but were later damaged while in use.
We cannot accept returns on the following merchandise:
- Any apparel item that has been used, worn or washed
Please allow up to 30 business days to receive a refund for any returned merchandise. Shipping and handling will not be refunded, unless a product is received defective or damaged. Refunds for products will be based on the price paid at the time of your order. Price adjustments will not be considered. Refunds will be issued via the payment method originally used for the purchase.