Frequently Asked Questions
Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more.
What is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present Tapout.com to international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse in The United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis.
I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you’re traveling or living abroad.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, among others.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped from the U.S.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any Tapout items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
How can I track my international order?
You can track the progress of your international package(s) here.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.